Shipping policy
Shipping Policy
Every portrait is made to order, just for you. Here's everything you need to know about how and when it arrives.
How it works
Once you've approved your portrait preview at checkout, your order is sent to print. Production typically takes 1–2 business days, after which your portrait is dispatched via a tracked carrier and on its way to you.
You'll receive an automatic shipping confirmation email with your tracking number as soon as your order leaves the printer.
Delivery times and costs
Prices are displayed in your local currency at checkout.
United Kingdom — Free delivery
| Cost | Free |
| Estimated delivery | 5–7 business days from proof approval |
| Tracking | Included — sent automatically |
Europe — £9.99 (local currency equivalent)
| Cost | £9.99 (displayed in your local currency at checkout) |
| Estimated delivery | 7–10 business days from proof approval |
| Tracking | Included — sent automatically |
United States, Canada & Australia — £9.99 (local currency equivalent)
| Cost | £9.99 (displayed in your local currency at checkout) |
| Estimated delivery | 7–14 business days from proof approval |
| Tracking | Included — sent automatically |
Rest of World
We don't currently ship outside the UK, Europe, United States, Canada, and Australia. If you're elsewhere and would like a portrait, please get in touch at hello@theanimalportraitco.com and we'll see what we can do.
Production time
All portraits are printed and dispatched by our fulfilment partner within 1–2 business days of proof approval. Delivery times shown above are in addition to this production window.
Orders placed on weekends or UK bank holidays begin production on the next working day.
Tracking your order
Once your portrait is dispatched, you'll receive a shipping confirmation email with your tracking number. If you haven't received it within 3 business days of approving your proof, please check your spam folder first, then contact us at hello@theanimalportraitco.com.
Damaged or lost in transit
If your portrait arrives damaged, contact us within 14 days of delivery at hello@theanimalportraitco.com with your order number and a photo of the damage. We'll arrange a free replacement.
If your tracking shows delivered but you haven't received your order, please allow one extra business day for carrier delays, then get in touch. We'll investigate with the carrier and, if confirmed lost, reprint and reship at no cost to you.
Questions?
Email us at hello@theanimalportraitco.com — we aim to reply within one business day.