Refund policy

Returns & Refunds Policy

All portraits sold by The Animal Portrait Co are made to order and personalised from a photograph supplied by the customer. Because each portrait is unique to your pet, we are unable to offer returns or refunds for change of mind, in line with the UK Consumer Contracts Regulations 2013 exemption for personalised goods.

We stand by the quality of every portrait we ship. If your order arrives damaged in transit, is faulty, or differs significantly from the preview you approved at checkout, please contact us within 14 days of delivery at hello@theanimalportraitco.com with your order number and photographs of the issue. We will arrange a replacement free of charge.

We do not refund or replace portraits where:

• The customer's uploaded photo was of poor quality, unclear, or insufficient for accurate likeness (please see our Photo Guide before ordering)
• The customer changed their mind about colour, style, framing, or size
• The portrait differs from the customer's expectation but matches the preview they approved before purchase

By placing an order, you accept these terms.